Frequently Asked Questions
Everything you need to know about your H ART beauty experience.
Are H ART products cruelty-free?
Yes, we are committed to ethical beauty. All H ART products are 100% cruelty-free and are never tested on animals at any stage of production.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Is your packaging recyclable?
Sustainability is a core value at H ART. Most of our secondary packaging is made from FSC-certified recycled paper and is fully recyclable.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer service team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.